Store Experience Leader – Retail Manager

Goodwill Industries International, Inc.; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health & wellbeing support

Job summary

Goodwill of the San Francisco Bay is seeking a Retail Store Leader to oversee daily operations on the sales floor, drive sales goals, and manage a high‑performing team. You will mentor Retail Sales Associates and ensure excellent service to donors and customers while maintaining store standards.

The role requires leadership experience in retail, reliability, and strong communication, with responsibilities spanning training, security compliance, and performance management.

Qualifications

• One-year work experience in Retail Management preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check, where applicable.
• Ability to speak and read English proficiently.

Responsibilities

• Oversees sales floor operations to meet daily, weekly, and yearly goals.
• Leads and mentors Retail Sales Associates to ensure per‑policy performance.
• Ensures store is clean, well‑stocked, and reflects Goodwill branding.
• Manages customer and donor interactions, de-escalating when needed.
• Coordinates with store leadership to drive culture and engagement.

Skills

Retail leadership

Customer service

Microsoft Office

English proficiency

Background check

Education

High School Diploma or equivalent

Job description

Goodwill of the San Francisco Bay is seeking a Retail Store Leader to oversee daily operations on the sales floor, drive sales goals, and manage a high‑performing team. You will mentor Retail Sales Associates and ensure excellent service to donors and customers while maintaining store standards.

The role requires leadership experience in retail, reliability, and strong communication, with responsibilities spanning training, security compliance, and performance management.