Store Experience Leader — Growth-Minded

Urban-Outfitters-7e13a49d; Green Hills (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Nashville, TN seeks an Assistant Manager to support service experience, visuals, and daily operations. The role focuses on owning the customer journey, guiding a team, and driving store growth with a strong emphasis on brand standards and a collaborative culture.

You will partner with Merchandising and Store leadership to create engaging in-store experiences, manage operations, and develop talent while maintaining profitability and safety standards.

Qualifications

• 2+ years store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions.
• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Facilitates onboarding for new hires and fosters a culture of continual development; provides timely feedback to create a culture of action and accountability
• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• Supports the store management team by participating in daily opening/closing office procedures and other operational tasks
• Collaborates with key partners to execute shipment processing, restocking, and placement of product while maintaining visual standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support profitability of the store
• Contributes to an inclusive environment by helping to amplify all voices, seeking different perspectives
• Stays current and follows through to ensure important company information reaches all levels of the team; shares product knowledge, current trends, department priorities, and brand messaging
• Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager
• Embraces a culture of development by protecting time to discuss personal growth with direct reports; sets goals and delivers feedback.

Skills

Store leadership

Merchant skills

Financial results

Talent development

Flexible hours

Learning mindset

Job description

Urban Outfitters in Nashville, TN seeks an Assistant Manager to support service experience, visuals, and daily operations. The role focuses on owning the customer journey, guiding a team, and driving store growth with a strong emphasis on brand standards and a collaborative culture.

You will partner with Merchandising and Store leadership to create engaging in-store experiences, manage operations, and develop talent while maintaining profitability and safety standards.