Customer Experience Lead & Training Coach

Goodwill-SAN-Antonio; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to ensure the highest level of service on the sales floor, assist customers, and maintain clean, organized displays. The CEL will train cashiers and monitor performance while occasionally operating the cash register to support exceptional customer service.

This role emphasizes teamwork, reliability, and a strong commitment to community impact, with opportunities for growth and internal advancement within the nonprofit.

Qualifications

• 6 months to 1-year experience in retail customer service environment.
• Excellent verbal communication with customers and co-workers; team-oriented.
• Able to bend, lift, and move continuously; meet physical requirements.

Responsibilities

• Greet customers and provide friendly, courteous service.
• Assist customers and respond to questions to meet shopping needs.
• Provide cashier training and monitor cashier performance when needed.
• Perform refunds/voids in absence of a manager.
• Maintain orderly textiles/clothing racks and restock proactively.
• Adhere to loss prevention and inventory procedures; keep areas clean.

Skills

Customer service

Communication

Teamwork

Cash handling

Cashier training

Tools

POS system

Cash register

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to ensure the highest level of service on the sales floor, assist customers, and maintain clean, organized displays. The CEL will train cashiers and monitor performance while occasionally operating the cash register to support exceptional customer service.

This role emphasizes teamwork, reliability, and a strong commitment to community impact, with opportunities for growth and internal advancement within the nonprofit.