Store Experience Leader

FedEx Group; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in Chicago is seeking a Store Assistant Manager to lead a store business unit, supervise team members, and oversee production, retail, self-service, and shipping processes to deliver a consistent, high-quality customer experience.

This role requires a high school diploma or equivalent, 1+ year of related supervisory experience, and the ability to stand, lift up to 55 pounds, and perform in a fast-paced environment. Pay ranges $20.30–$24.84 per hour with comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Demonstrates consultative service to ensure friendly, expert customer experiences.
• Evaluates team productivity to improve service quality.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Oversees store operations including production, retail, self-service, and shipping.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Chicago is seeking a Store Assistant Manager to lead a store business unit, supervise team members, and oversee production, retail, self-service, and shipping processes to deliver a consistent, high-quality customer experience.

This role requires a high school diploma or equivalent, 1+ year of related supervisory experience, and the ability to stand, lift up to 55 pounds, and perform in a fast-paced environment. Pay ranges $20.30–$24.84 per hour with comprehensive benefits.