Store Experience Lead — Elevate Customer Care & Team

PetSmart Store Support Group, Inc.; San Tan Valley (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off

Associate discounts

Tuition Assistance

Job summary

PetSmart Store Support Group, Inc. is seeking an Assistant Store Manager - Customer Experience in San Tan Valley, Arizona. The ideal candidate will lead the store's team, ensuring an exceptional customer experience while managing operational tasks, including training and development of associates.

This role requires strong leadership skills, with 3-5 years of retail experience and the ability to adapt to a fast-paced environment. Benefits include health and wellness packages, 401k matching, and paid time off.

Qualifications

• 3-5 years of retail leadership or experience in a customer-focused environment.
• Full time availability required, with flexibility for evenings and weekends.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Participates in employment decisions such as recruiting and coaching.
• Leads associate and pet parent experience at all levels.
• Drives business growth and manages expenses.

Skills

Retail leadership

Customer service

Communication skills

Organizational skills

Job description

PetSmart Store Support Group, Inc. is seeking an Assistant Store Manager - Customer Experience in San Tan Valley, Arizona. The ideal candidate will lead the store's team, ensuring an exceptional customer experience while managing operational tasks, including training and development of associates.

This role requires strong leadership skills, with 3-5 years of retail experience and the ability to adapt to a fast-paced environment. Benefits include health and wellness packages, 401k matching, and paid time off.