Experience Lead: Retail Customer Service Supervisor

PetSmart Store Support Group, Inc.; San Tan Valley (AZ); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health & Wellness Benefits

401(k) Plan with company match

Paid Time Off

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart Store Support Group, Inc. is seeking a Retail Customer Service Supervisor to oversee exceptional service and store standards in San Tan Valley, Arizona. This role involves training associates, managing customer and pet parent interactions, and ensuring a welcoming environment.

Applicants need 2+ years of retail experience, demonstrated leadership skills, and the ability to work flexible hours. Benefits include health and wellness packages, a 401(k) plan, and paid time off.

Qualifications

• 2+ years of retail experience in a customer-oriented setting.
• Proficient in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Support associate development through training, onboarding, and coaching.
• Oversee store cleanliness and operational compliance.
• Manage pet parent interactions and promote store events.

Skills

Customer service experience

Leadership

Communication skills

Organizational skills

Tools

Computer applications

Job description

PetSmart Store Support Group, Inc. is seeking a Retail Customer Service Supervisor to oversee exceptional service and store standards in San Tan Valley, Arizona. This role involves training associates, managing customer and pet parent interactions, and ensuring a welcoming environment.

Applicants need 2+ years of retail experience, demonstrated leadership skills, and the ability to work flexible hours. Benefits include health and wellness packages, a 401(k) plan, and paid time off.