Store Experience Lead — Customer & Ops Coach

Anthropologie; Schaumburg (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Schaumburg, IL is seeking a Key Holder to support the store leadership in service, selling and daily processes. You will be an expert in operating procedures and mentor the associate team to uphold exceptional customer experiences.

In this role you will drive sales, manage daily zones, and ensure smooth omni-channel shopping through coordination with partners and accurate execution of store standards and routines.

Qualifications

• Anthro brand fan.
• Leadership experience in retail.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team to create a welcoming, high-energy store environment.
• Drives sales and store metrics using KPI-driven goals.
• Delivers seamless omni-channel experiences through service and technology.
• Mentors and trains associates, supporting onboarding.
• Maintains daily operations: opening/closing, stocking, and visual standards.

Skills

Leadership experience

Team player

Flexible hours

Willingness to learn

Job description

Anthropologie in Schaumburg, IL is seeking a Key Holder to support the store leadership in service, selling and daily processes. You will be an expert in operating procedures and mentor the associate team to uphold exceptional customer experiences.

In this role you will drive sales, manage daily zones, and ensure smooth omni-channel shopping through coordination with partners and accurate execution of store standards and routines.