Store Team Lead - Customer Experience & Ops

Anthropologie; Coral Gables (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Coral Gables, FL is seeking a Key Holder who supports the store leadership team in delivering exceptional service, selling and daily operations, and mentoring the associate team to grow.

You will help create a welcoming customer experience, drive sales using KPIs, coordinate omni-channel services, assist with opening and closing duties, training, visual standards, and collaboration with partners to keep the store inviting and well‑stocked.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Collaborates with the leadership team to cultivate a customer connection where all customers feel welcome, heard and valued
• Drives sales and store metrics by using KPIs to set team and zoning goals
• Delivers an omni-channel shopping experience through execution of all omni services
• Participates in managing the store environment and customer experience with an energized pace and positive team
• Supports training of the associate team, including onboarding of new hires
• Assists with opening and closing procedures, maintaining store standards, restocking, and IT/facility issues
• Collaborates with partners to facilitate shipment and omni fulfillment, maintains visual standards and stock levels
• Maintains cleanliness and standards, communicates visual messaging and concept updates
• Contributes to an inclusive work environment by listening and soliciting different perspectives
• Keeps leadership informed to ensure progress toward store objectives and responds to feedback
• Provides insights on customer and employee experience and shares feedback with Store Manager
• Contributes to team morale through brand initiatives and employee recognition

Job description

Anthropologie in Coral Gables, FL is seeking a Key Holder who supports the store leadership team in delivering exceptional service, selling and daily operations, and mentoring the associate team to grow.

You will help create a welcoming customer experience, drive sales using KPIs, coordinate omni-channel services, assist with opening and closing duties, training, visual standards, and collaboration with partners to keep the store inviting and well‑stocked.