Store Key Holder & Customer Experience Leader

Anthropologie; Glendale (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Glendale, CA is seeking a Key Holder to support the store leadership team in delivering exceptional service, driving sales, and managing daily operations.

You will mentor associates, uphold store standards, and engage customers to create a welcoming shopping environment that reflects the Anthropologie brand. This role requires flexibility for nights, weekends, and holidays, and a collaborative, upbeat approach.

Qualifications

• Strong leadership demonstrated in retail environments.
• Able to work flexible hours including nights, weekends and holidays.
• Willingness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Exercises decision-making to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Skills

Leadership experience

Team player

Flexibility with hours

Eagerness to learn

Anthro brand fan

Job description

Anthropologie in Glendale, CA is seeking a Key Holder to support the store leadership team in delivering exceptional service, driving sales, and managing daily operations.

You will mentor associates, uphold store standards, and engage customers to create a welcoming shopping environment that reflects the Anthropologie brand. This role requires flexibility for nights, weekends, and holidays, and a collaborative, upbeat approach.