Store Experience Lead: Client Service & Scheduling

Saks Fifth Avenue Off 5th Europe Gmbh; Grapevine (TX); Sur place; USD 62 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Employee discount

401(k) plan

Résumé du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to lead service excellence, accountability, and results. You will coach teams on high-touch, personalized experiences and use KPIs to optimize workforce planning and staffing in Grapevine, TX.

As acting store leader in the Store Director’s absence, you will maintain operational excellence, drive clienteling strategies, and ensure seamless store performance across shifts, holidays, and peak periods.

Qualifications

• Proven experience in a leadership role within a customer-focused retail environment.
• Strong ability to model, coach, and reinforce relationship-based service behaviors.
• Skilled in resolving escalated customer issues and leading service recovery strategies.
• Experience in analyzing business data and KPIs to inform decisions and drive performance.
• Experience creating strategic schedules and aligning staffing to business needs and traffic trends.
• Ability to lead through change and manage operations independently when needed.
• Excellent communication and team development skills.

Responsabilités

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
• Lead resolution of escalated customer issues and trains team on handling service recovery
• Drive a client-first mindset by modeling relationship-based service
• Develop and implement store-level clienteling strategies to drive personalized outreach and long term customer engagement
• Make decisions and addresses challenges in absence of store director ensuring smooth operations and maintaining high performance
• Conduct weekly recaps and use data to inform business strategies and prioritize team actions
• Use product knowledge to inform strategic business decisions and coaching

Connaissances

Leadership

Data analysis

Staff scheduling

Change management

Communication

Description du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to lead service excellence, accountability, and results. You will coach teams on high-touch, personalized experiences and use KPIs to optimize workforce planning and staffing in Grapevine, TX.

As acting store leader in the Store Director’s absence, you will maintain operational excellence, drive clienteling strategies, and ensure seamless store performance across shifts, holidays, and peak periods.