Assistant Store Director, Customer Experience & Operations

Saks Fifth Avenue Llc; Grapevine (TX); Sur place; USD 62 000 - 77 000; Plein temps

Avantages offerts par ce poste

Amazing employee discount

Medical, vision and dental

401(k) retirement plan

Life insurance

Résumé du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive exceptional service and loyalty. You will coach teams, lead clienteling initiatives, and align staffing with traffic patterns to maximize performance.

In the Store Director's absence, you’ll act as operational lead, ensuring seamless execution and elevated customer experiences. You will use data and KPIs to steer strategic decisions, optimize schedules, and foster accountability across the

Qualifications

• Proven leadership in a customer-focused retail environment.
• Strong ability to coach, model service behaviors and lead by example.
• Experience analyzing KPIs to drive performance and decisions.

Responsabilités

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty.
• Lead resolution of escalated customer issues and train team on service recovery.
• Drive a client-first mindset with relationship-based service.
• Develop and implement store-level clienteling strategies for personalized outreach.
• Make decisions in the absence of the store director to ensure smooth operations.
• Conduct weekly recaps and use data to inform strategies.
• Utilize product knowledge to inform business decisions and coaching.
• Own workforce management with strategic scheduling and staffing alignment.
• Balance priorities and align time, people, and resources to high-impact areas.
• Act as de facto store leader when the director is absent.

Connaissances

Leadership

Customer service

Data analysis

Scheduling

Team development

Description du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive exceptional service and loyalty. You will coach teams, lead clienteling initiatives, and align staffing with traffic patterns to maximize performance.

In the Store Director's absence, you’ll act as operational lead, ensuring seamless execution and elevated customer experiences. You will use data and KPIs to steer strategic decisions, optimize schedules, and foster accountability across the