Assistant Store Director, Customer Experience & Workforce

060 SAKS & CO LLC; Grapevine (TX); Sur place; USD 62 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Résumé du poste

Exemplar Luxury Group is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive a culture of exceptional service and accountability in our Saks OFF 5th store in Grapevine, TX. You will partner with the Store Director to optimize staffing, analyze KPIs, and align resources for high-impact results.

You will act as the store’s operational lead when the Store Director is absent, ensuring seamless execution, elevated customer experience, and ongoing performance

Qualifications

• Proven leadership in a customer-focused retail environment.
• Ability to coach, model service behaviors, and drive service recovery.

Responsabilités

• Model and reinforce service behaviors to create exceptional customer experiences.
• Lead resolution of escalated customer issues and train team on service recovery.
• Drive client-first mindset with relationship-based service.
• Develop and implement store-level clienteling strategies for personalized outreach.
• Make decisions in absence of store director to ensure smooth operations.
• Conduct weekly recaps and use data to inform business strategies.

Connaissances

Leadership

Coaching

Customer service

Data analysis

Workforce management

Scheduling

Communication

Description du poste

Exemplar Luxury Group is seeking an Assistant Store Director, Customer Experience & Workforce Management to drive a culture of exceptional service and accountability in our Saks OFF 5th store in Grapevine, TX. You will partner with the Store Director to optimize staffing, analyze KPIs, and align resources for high-impact results.

You will act as the store’s operational lead when the Store Director is absent, ensuring seamless execution, elevated customer experience, and ongoing performance