Assistant Store Director, Customer Experience & People Ops

Saks Fifth Avenue; Naples (FL); Sur place; USD 62 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Résumé du poste

Saks OFF 5TH, part of Exemplar Luxury Group, is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead exceptional service, coach a team, and optimize staffing based on data. You will partner with the Store Director to ensure loyalty through clienteling and data-driven decisions at our Naples, FL location.

Join a culture that prioritizes customer-first service, accountability, and high performance, with evening/ weekend availability and comprehensive benefits.

Qualifications

• Experience leading a customer-focused retail team.
• Strong coaching and relationship-based service skills.
• Ability to analyze KPIs and drive performance.
• Experience creating strategic staff schedules.
• Excellent communication and adaptability.

Responsabilités

• Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
• Lead resolution of escalated customer issues and trains team on handling service recovery
• Drive a client-first mindset by modeling relationship-based service
• Develop and implement store level clienteling strategies to drive personalized outreach and long term customer engagement
• Make decisions and addresses challenges in absence of store director ensuring smooth operations and maintaining high performance
• Conduct weekly recaps and use data to inform business strategies and prioritize team actions
• Use product knowledge to inform strategic business decisions and coaching
• Monitor program adoption rates and coaches team on best practices
• Build a culture of accountability, setting clear expectations and aligning performance with business goals
• Own workforce management by creating strategic schedules and aligning staffing to business needs and traffic patterns
• Leverage KPIs and business data to adjust tactics and improve future performance
• Balance multiple priorities by aligning time, people and resources to the highest-impact areas
• Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience

Connaissances

Leadership

Customer service

People management

Data analysis

Schedule planning

Coaching

Communication

Store operations

Description du poste

Saks OFF 5TH, part of Exemplar Luxury Group, is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead exceptional service, coach a team, and optimize staffing based on data. You will partner with the Store Director to ensure loyalty through clienteling and data-driven decisions at our Naples, FL location.

Join a culture that prioritizes customer-first service, accountability, and high performance, with evening/ weekend availability and comprehensive benefits.