Assistant Store Director, Customer Experience & Workforce

Brobston Group; Grapevine (TX); Sur place; USD 62 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical, vision, and dental insurance

401(k) retirement plan

Employee discount

Résumé du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead service excellence and optimize staffing. You will coach the team to deliver high-touch, personalized experiences and use KPIs to drive strategic decisions in staffing and customer engagement.

You will act as the store's operational lead in the Store Director’s absence, ensuring seamless execution and an elevated customer experience across high-demand hours and peak periods.

Qualifications

• Proven leadership in a customer-focused retail environment.
• Ability to coach and reinforce relationship-based service behaviors.
• Strong data analysis to inform decisions and drive performance.

Responsabilités

• Model and reinforce service behaviors to create exceptional customer experiences and foster loyalty.
• Lead resolution of escalated customer issues and train on service recovery.
• Develop store-level clienteling strategies for personalized outreach and engagement.
• Create strategic schedules and align staffing to traffic patterns and business needs.
• Act as store leader in the Store Director's absence, ensuring smooth operations and high performance.

Connaissances

Leadership

Customer experience

Workforce management

Data-driven decisions

Scheduling

Description du poste

Saks OFF 5TH is seeking an Assistant Store Director, Customer Experience & Workforce Management, to lead service excellence and optimize staffing. You will coach the team to deliver high-touch, personalized experiences and use KPIs to drive strategic decisions in staffing and customer engagement.

You will act as the store's operational lead in the Store Director’s absence, ensuring seamless execution and an elevated customer experience across high-demand hours and peak periods.