Store Experience Lead

vfc; San Diego (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Timberland is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience in a fast-paced retail environment. You will coach and develop associates, supervise daily operations, manage stockroom and merchandising, and uphold safety and brand standards while partnering with store management to maximize profitability and community engagement.

You will lead by example, guide the team through busy periods, and ensure outstanding service with a focus on

Qualifications

• Foundational skills to succeed in fast-paced, customer-focused retail.
• Proven ability to drive results through store teams and exceed goals.
• Strong coaching, motivation, and ability to lead diverse teams.
• Clear verbal and written communication across all levels.
• Able to adapt in a dynamic retail environment and manage priorities.
• Comfortable with word processing, spreadsheets and retail software tools.
• Ability to stand and perform physical tasks as needed with accommodation.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Retail leadership

Coaching & development

Customer engagement

Communication

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland is seeking a Supervisor to support the store leadership team and drive a best-in-class customer experience in a fast-paced retail environment. You will coach and develop associates, supervise daily operations, manage stockroom and merchandising, and uphold safety and brand standards while partnering with store management to maximize profitability and community engagement.

You will lead by example, guide the team through busy periods, and ensure outstanding service with a focus on