Retail Team Lead — Elevate Customer Experience & Sales

vfc; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Annual incentive plan

Sales commission potential

Job summary

Timberland, a leader in outdoor footwear and apparel, is seeking a Supervisor to support the store's leadership team and drive an outstanding customer experience. You will coach and develop associates, supervise daily store operations, and partner with the Store Manager to maximize profitability while upholding brand standards.

This fast-paced role rewards coaching, collaboration, and a passion for service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Store leadership

Coaching

Communication

Retail software

Education

High school diploma or equivalent

Associate degree preferred

Tools

Retail software tools

Job description

Timberland, a leader in outdoor footwear and apparel, is seeking a Supervisor to support the store's leadership team and drive an outstanding customer experience. You will coach and develop associates, supervise daily store operations, and partner with the Store Manager to maximize profitability while upholding brand standards.

This fast-paced role rewards coaching, collaboration, and a passion for service.