Store Environment & Customer Care Associate

Michaels Stores; Alexandria (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Michaels in Alexandria, VA is seeking a store team member to help maintain a clean, organized shopping environment and deliver friendly service to customers.

The role covers cleaning duties, dusting, mopping, and restocking, while assisting customers in locating products and answering questions.

You will also support Omni channel processes like Buy Online Pickup in Store and Ship from Store, handle basic transactions, and follow SOPs to ensure a safe, inviting store.

Qualifications

• Retail and/or cleaning experience preferred.

Responsibilities

• Maintain store cleanliness and recovery standards to support brand promises.
• Provide fast, friendly customer service and assist shoppers.
• Collect and dispose of trash; dust and damp mop floors; restock as needed.
• Assist with Omni channel processes, including Buy Online Pickup in Store and Ship from Store.
• Participate in truck unloading, stocking, and planogram processes.
• Follow SOPs and company policies to ensure compliance and safety.

Skills

Retail experience

Cleaning experience

Customer service

Tools

Cash handling

POS system

Job description

Michaels in Alexandria, VA is seeking a store team member to help maintain a clean, organized shopping environment and deliver friendly service to customers.

The role covers cleaning duties, dusting, mopping, and restocking, while assisting customers in locating products and answering questions.

You will also support Omni channel processes like Buy Online Pickup in Store and Ship from Store, handle basic transactions, and follow SOPs to ensure a safe, inviting store.