Store Director: Lead Profits, People & Brand Experience

F J Crew Building Contractors Ltd; Vernon Hills (IL); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Discount on branded products (60% max)

PTO with holidays

401(k) with company match

Medical, dental, vision, life ins.

Discounts on entertainment, travel, 60

Job summary

J.Crew Group (JCG) is seeking a Store Director to drive profitable store performance while building genuine customer connections and loyalty. You will recruit, train, and develop a high-performing team, fostering an inclusive environment aligned with the brand’s vision.

You will lead operations, partner with district leadership, and ensure service excellence across all channels. The role demands adaptability, strong problem-solving, and a passion for fashion.

Qualifications

• 5+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Skills

Retail management

Leadership

Customer service

Scheduling

Tools

POS systems

Store technology

Job description

J.Crew Group (JCG) is seeking a Store Director to drive profitable store performance while building genuine customer connections and loyalty. You will recruit, train, and develop a high-performing team, fostering an inclusive environment aligned with the brand’s vision.

You will lead operations, partner with district leadership, and ensure service excellence across all channels. The role demands adaptability, strong problem-solving, and a passion for fashion.