Store Director: Lead People, Profit & Customer Experience

J.Crew Group; Hill Crest (NC); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay and bonus-program

Up to 60% discount on branded product

Competitive Paid Time Off (PTO) plan, 

401(k) plan with company matching

Medical, dental, prescription, vision,

Entertainment, travel, fitness, ands>

Job summary

J.Crew Group in the United States is seeking a Store Director to own store performance and profitability while delivering genuine connections with customers. You’ll hire, train, and develop a team to reach their highest potential, fostering an inclusive environment with a shared vision for driving the business and belonging.

You’ll lead the brand experience, manage operations and systems, and collaborate with district leadership to ensure exceptional service and a compelling in-store presence

Qualifications

• 5+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product. Lift, carry and move at least 40 pounds (18 kg).

Responsibilities

• Lead your team and maximize profitability while upholding brand standards.
• Create exceptional customer experiences through personalized service and swift issue resolution.
• Manage store operations, systems, and technology with accountability.
• Recruit, train, and develop talent to build a diverse team.
• Partner with the District Manager to foster a collaborative environment.
• Ensure the team exceeds goals and delivers best-in-class service.
• Provide feedback to influence product assortment and in-store visual merchandising.

Skills

Retail management

Team leadership

Customer service

Adaptability

Time management

Flexibility

Physical stamina

Job description

J.Crew Group in the United States is seeking a Store Director to own store performance and profitability while delivering genuine connections with customers. You’ll hire, train, and develop a team to reach their highest potential, fostering an inclusive environment with a shared vision for driving the business and belonging.

You’ll lead the brand experience, manage operations and systems, and collaborate with district leadership to ensure exceptional service and a compelling in-store presence