Store Director: Lead a Profitable, Customer-Centric Team

J.Crew Group; Village of New Hyde Park (NY); On-site; USD 82,000 - 102,000; Full time

Benefits offered by this job

Base pay and bonus

Product discount

Paid time off

401(k) matching

Insurance benefits

Discounts on tech and travel

Job summary

J.Crew Group is seeking a Store Director in New York to own all aspects of store performance and profitability. You will lead a diverse team, hire and train talent, and drive exceptional customer experiences aligned with the brand.

You will manage store operations, partner with district leadership, and ensure service excellence while fostering belonging and a high-performing culture across the team. Applicants will need 5+ years of retail management and scheduling flexibility, including nights

Qualifications

• 5+ years of full-time retail management experience.
• Store Director experience is a plus.
• Strong leadership and team development.
• Excellent customer service and problem-solving skills.

Responsibilities

• Lead store team to maximize profitability and brand standards.
• Create exceptional customer experiences through personalized service and quick issue resolution.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train, and develop a diverse, high-performing team.
• Collaborate with District Manager to foster a collaborative working environment.
• Ensure goals are exceeded and provide feedback to influence product assortment and visual merchandising.

Skills

Retail management

Store director experience

Leadership

Customer service

Tools

POS systems

Job description

J.Crew Group is seeking a Store Director in New York to own all aspects of store performance and profitability. You will lead a diverse team, hire and train talent, and drive exceptional customer experiences aligned with the brand.

You will manage store operations, partner with district leadership, and ensure service excellence while fostering belonging and a high-performing culture across the team. Applicants will need 5+ years of retail management and scheduling flexibility, including nights