Store Director: Lead Growth, Team & Service Excellence

Factory Stores H.F.D. No. 55, Inc.; United States; On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Employee discounts

Paid time off

Job summary

J.Crew Group is seeking a Store Director in the United States to own all aspects of store performance, foster connections with customers, and drive profitability. You will hire, train, and develop a high-performing team while maintaining an inclusive environment aligned with the brand’s DNA.

You will lead operations, set the standard for service, and partner with District leadership to curate product assortments and visual merchandising that reflect the communities we serve.

Qualifications

• 5+ years of full-time retail management experience; current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.

Responsibilities

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Skills

Retail management

Customer service

Team leadership

Problem solving

Scheduling flexibility

Job description

J.Crew Group is seeking a Store Director in the United States to own all aspects of store performance, foster connections with customers, and drive profitability. You will hire, train, and develop a high-performing team while maintaining an inclusive environment aligned with the brand’s DNA.

You will lead operations, set the standard for service, and partner with District leadership to curate product assortments and visual merchandising that reflect the communities we serve.