Store Director — Lead Profit, People & Customer Experience

F J Crew Building Contractors Ltd; Atlanta (GA); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Up to 60% discount on branded product

Job summary

J.Crew Group (JCG) is seeking a Store Director to own all aspects of store performance and profitability. You will hire, train, and develop a high-performing team while delivering genuine connections with customers and maintaining brand standards.

You will foster an inclusive environment where the team shares a vision for success and belonging, balancing strategic leadership with daily store operations and customer service excellence.

Qualifications

• 5+ years of full-time retail management experience.
• Passionately support brand, customers, and teams.
• Stay up to date with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility including nights, weekends and holidays.

Responsibilities

• Lead your team and drive profitability while maintaining brand standards.
• Create exceptional customer experiences through personalized service and swift issue resolution.
• Manage store operations, systems, and technology with accountability.
• Recruit, train, and develop top talent to build a diverse team reflecting the community.
• Partner with the District Manager to create a collaborative working environment.
• Ensure the team exceeds goals and delivers best-in-class service.
• Provide feedback to influence product assortment and visual merchandising.

Skills

Retail leadership

Customer focus

Team development

Job description

J.Crew Group (JCG) is seeking a Store Director to own all aspects of store performance and profitability. You will hire, train, and develop a high-performing team while delivering genuine connections with customers and maintaining brand standards.

You will foster an inclusive environment where the team shares a vision for success and belonging, balancing strategic leadership with daily store operations and customer service excellence.