Store Director — Lead Profit, People & Customer Experience

J.Crew Factory; Williston (VT); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% discount on branded product

Job summary

J.Crew Factory is seeking a Store Director in Williston, VT, to own the performance of the retail store and drive profitability while building genuine connections with customers. You’ll hire and develop talent, foster an inclusive environment, and ensure an efficient operation that reflects the brand’s standards.

You will lead a diverse team, stay aligned with fashion trends, and manage scheduling flexibility to cover nights, weekends, and holidays, all while delivering outstanding service and

Qualifications

• 5+ years of full-time retail management experience.
• Current Store Director experience is a plus.
• Flexible scheduling including nights, weekends and holidays.

Responsibilities

• Lead your team and drive the business with a strong connection to the brand and profitability.
• Create exceptional customer experiences through personalized service, proactive engagement, and swift issue resolution.
• Oversee store operations, systems, and technology with clear accountability.
• Recruit, train, and develop talent to build a diverse team representing the community.
• Collaborate with the District Manager and management team for a positive working environment.
• Ensure the team consistently exceeds goals and delivers best-in-class service.
• Provide feedback to influence product assortment and in-store visual merchandising.

Skills

Store management

Leadership

Customer service

Job description

J.Crew Factory is seeking a Store Director in Williston, VT, to own the performance of the retail store and drive profitability while building genuine connections with customers. You’ll hire and develop talent, foster an inclusive environment, and ensure an efficient operation that reflects the brand’s standards.

You will lead a diverse team, stay aligned with fashion trends, and manage scheduling flexibility to cover nights, weekends, and holidays, all while delivering outstanding service and