Store Director: Lead a Profitable, Customer‑Focused Team

J.Crew Factory; West Palm Beach (FL); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Base pay bonus

Discounts on brands

Paid time off

401(k) matching

Medical & dental

Lifestyle discounts

Job summary

J.Crew Factory in West Palm Beach is seeking a Store Director to own all facets of store performance and profitability. You will lead a team, drive memorable customer experiences, and manage operations, systems, and visual merchandising to deliver best‑in‑class results.

You’ll hire, train, and develop talent to maximize potential, partner with the District Manager to create a collaborative working environment, and foster an inclusive culture where everyone shares a clear vision for success.

Qualifications

• 5+ years of full-time retail management experience.
• Store Director experience is a plus.
• Passionately support our brand, customers, and teams.

Responsibilities

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Skills

Retail management

Store leadership

Job description

J.Crew Factory in West Palm Beach is seeking a Store Director to own all facets of store performance and profitability. You will lead a team, drive memorable customer experiences, and manage operations, systems, and visual merchandising to deliver best‑in‑class results.

You’ll hire, train, and develop talent to maximize potential, partner with the District Manager to create a collaborative working environment, and foster an inclusive culture where everyone shares a clear vision for success.