Store Dept Supervisor: Lead Sales & Customer Experience

H&M; Aurora (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

H&M in Aurora, IL is seeking a Department Supervisor to help achieve sales and profit goals by delivering the best customer experience in-store. You will work within legal standards and company policies to meet customer and colleague expectations.

A typical day includes supporting omni customer experience, promoting the loyalty app, driving commercial opportunities with leadership, and ensuring smooth store operations across service, merchandising and admin tasks.

Qualifications

• Emerging leader who takes responsibility and drives results.
• Ambitious and an effective communicator with strong problem-solving skills.
• Skilled at working with numbers and analyzing performance metrics.

Responsibilities

• Support omni customer experience and visual/commercial presentation per guidelines.
• Promote and represent the H&M brand positively in customer interactions.
• Identify department strengths and act on commercial opportunities with the Department Manager.
• Ensure customer service across the store and drive product promotion and sales.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Oversee fitting room and checkout routines and ensure accurate admin processes.

Skills

Leadership

Communication

Analytics

Customer focus

Sales

Teamwork

Job description

H&M in Aurora, IL is seeking a Department Supervisor to help achieve sales and profit goals by delivering the best customer experience in-store. You will work within legal standards and company policies to meet customer and colleague expectations.

A typical day includes supporting omni customer experience, promoting the loyalty app, driving commercial opportunities with leadership, and ensuring smooth store operations across service, merchandising and admin tasks.