Store Department Manager: Lead Teams to Elevate Sales & Service

REI; Spokane (WA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams and lead a retail staff toward achieving business and service goals. You will be a visible, energetic leader, delivering on core standards while driving sales across channels.

Join REI's mission to create an inclusive, customer‑centric culture and help build a better outdoor experience for customers and the planet. This role emphasizes leadership, training, and performance development.

Qualifications

• 3+ years of retail management experience.
• Strong relationship-building and communication skills.
• Open to feedback and diverse viewpoints.
• Ability to use business judgement to solve problems.
• Capable of prioritizing and meeting deadlines.
• Strong teamwork and leadership.

Responsibilities

• Plans, identifies, communicates, and delegates responsibilities to team.
• Handle training, coaching, recognition, and performance management
• Direct the execution of our core standards and overall visual direction.
• Drive sales through all channels by maximizing selling behaviors.
• Make business adaptations to increase sales and service.
• Communicate key company strategies and changes to teams as needed.
• Recruits and develops diverse talent from within and outside the organization.
• Inspire a customer‑centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance, give coaching and appropriate level of feedback.
• Builds teams through effective employee development, involvement, and communication.

Skills

Retail management

Customer service

Communication

Relationship building

Team leadership

Job description

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams and lead a retail staff toward achieving business and service goals. You will be a visible, energetic leader, delivering on core standards while driving sales across channels.

Join REI's mission to create an inclusive, customer‑centric culture and help build a better outdoor experience for customers and the planet. This role emphasizes leadership, training, and performance development.