Store Customer Service Specialist (Multiple Locations)

Sherwin-Williams; Nolensville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Specialist to enhance the retail experience. This role is pivotal in ensuring customer satisfaction and involves assisting clients with their needs, processing transactions, and maintaining store standards. Ideal candidates will have a background in retail or customer service, with a strong focus on communication and sales skills. Join a dynamic team where your contributions will directly impact customer relationships and store success. If you are passionate about helping others and enjoy a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work in the US.
• Ability to lift/carry up to 50 lbs frequently.

Responsibilities

• Ensure high customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.

Skills

Customer Service

Sales Skills

Communication

Problem Solving

Bilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting and Mixing Equipment

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without sponsorship now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and lift/carry up to 50 lbs. frequently and 70 lbs. on occasion
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, including Spanish

Responsibilities

• Ensure high customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build trust relationships with wholesale and retail customers
• Process sales transactions accurately and according to policies
• Achieve sales goals monthly, quarterly, and annually
• Maintain precise work order files and formulas
• Pull products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries as needed
• Maintain in-stock and presentable areas
• Stay knowledgeable about products and discuss options with customers
• Follow inventory control procedures
• Suggest ways to improve sales