Customer Service Specialist

Sherwin-Williams Co.; Zionsville (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. in Zionsville, IN is seeking a Customer Service Specialist to support wholesale and retail customers by identifying needs, answering product questions, and recommending the right solutions. You will promptly resolve customer concerns, maintain high quality and visual standards, and strive for excellent service while helping the store achieve its sales goals.

This is a full-time position at Store #17492, located at 11036 N. Michigan Rd. Ste., 130, Zionsville, IN 46077.

Responsibilities

• Work with wholesale and retail customers to determine their needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and promptly resolve customer concerns to maximize client satisfaction.
• Maintain product quality and visual standards and stay up-to-date with product features.
• Strive for excellent customer service while helping the store meet its sales goals.

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #17492,

located at: 11036 N. Michigan Rd. Ste., 130, Zionsville, IN 46077.

This is a full-time position and the starting pay rate is $17.05.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.