In-Store Customer Support Associate

Domino's; Sayreville (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's Sayreville is seeking a friendly Customer Service Representative to join our team. You will be the primary contact for customers, handling calls, emails, and chats with professionalism to ensure satisfaction.

Responsibilities include processing orders, returns, and exchanges, maintaining records, and collaborating with teammates to improve service. Flexibility for weekend hours is preferred and product knowledge is essential for success.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Active listening skills and patience in handling customer concerns.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges efficiently.
• Identify and escalate complex issues to appropriate departments.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.
• Meet or exceed customer satisfaction and performance metrics.

Skills

Communication

Active listening

Problem solving

Empathy

Multitasking

Attention to detail

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Job description

Domino's Sayreville is seeking a friendly Customer Service Representative to join our team. You will be the primary contact for customers, handling calls, emails, and chats with professionalism to ensure satisfaction.

Responsibilities include processing orders, returns, and exchanges, maintaining records, and collaborating with teammates to improve service. Flexibility for weekend hours is preferred and product knowledge is essential for success.