Store Customer Service Leader – Operations & People

Stop & Shop; New London (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Career development

Team atmosphere

Job summary

Stop & Shop in Groton, CT seeks a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, driving customer service excellence and profitable store performance. You will recruit, develop talent, ensure safety standards, and manage budgets while fostering a diverse, inclusive team that delivers outstanding experiences for local communities.

This role requires 1–3 years supervisory retail experience, a business degree preferred, and flexibility to work

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or related field preferred or equivalent work experience.
• Strong communication, leadership, and customer-service skills.

Responsibilities

• Oversee daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets; maintain sanitation and safety standards.
• Recruit, hire and onboard new team members; develop and retain talent; foster diversity and inclusion.

Skills

Supervisory experience

Customer service

Communication

Multitasking

Leadership

Influence across functions

Education

Bachelor's degree in Business Administration

Job description

Stop & Shop in Groton, CT seeks a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations, driving customer service excellence and profitable store performance. You will recruit, develop talent, ensure safety standards, and manage budgets while fostering a diverse, inclusive team that delivers outstanding experiences for local communities.

This role requires 1–3 years supervisory retail experience, a business degree preferred, and flexibility to work