Retail Customer Experience & Front-End Ops Leader

Stop & Shop; Glastonbury (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Professional development opportunities

Career growth

Team serving local customers

Job summary

Stop & Shop in Glastonbury, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, ensure safety standards, and recruit and onboard staff to sustain a high-performing team.

You will develop team members, foster diversity, and manage labor relations while delivering best-in-class service to customers and supporting community impact goals.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree preferred or equivalent years of work experience.
• Strong communication and cross-functional influence across departments.
• Proven ability to manage multiple priorities and drive results.

Responsibilities

• Oversee daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high sanitation and safety standards and regulatory compliance.
• Recruit, hire, and onboard new staff while maintaining strong talent within the department.
• Direct training and evaluate performance; develop growth plans for team members.

Skills

Leadership

Customer service

Communication

Multitasking

Time management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Glastonbury, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, ensure safety standards, and recruit and onboard staff to sustain a high-performing team.

You will develop team members, foster diversity, and manage labor relations while delivering best-in-class service to customers and supporting community impact goals.