Customer Service Leader, Grocery Store Ops

Stop & Shop; Hartford (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Associate discounts

Culture of diversity

Job summary

Stop & Shop in Hartford, CT, is seeking a Customer Service Manager to lead daily operations for Front End, Online Pick-up and Cash Office, aiming to exceed sales and profit targets while maintaining sanitation and safety standards.

You will recruit, hire and onboard team members, drive staff development and foster inclusion; manage budgets and improve customer service excellence, contributing to community impact and store profitability.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or related field preferred.
• Strong communication and multitasking skills.

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Lead recruitment, hiring and onboarding for the department.
• Develop and maintain a diverse and inclusive team.

Skills

Leadership experience

Customer service

Retail grocery knowledge

Education

Bachelor's degree in Business Administration/Retail Management or related field

Job description

Stop & Shop in Hartford, CT, is seeking a Customer Service Manager to lead daily operations for Front End, Online Pick-up and Cash Office, aiming to exceed sales and profit targets while maintaining sanitation and safety standards.

You will recruit, hire and onboard team members, drive staff development and foster inclusion; manage budgets and improve customer service excellence, contributing to community impact and store profitability.