Store Operations & Customer Service Lead

Stop & Shop; New Haven (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Diversity culture

Comprehensive benefits

Career growth

Associate discounts

Community-focused team

Job summary

Stop & Shop in New Haven, CT is seeking a driven Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, customer satisfaction, and staff development in a fast-paced grocery environment.

With 1-3 years of supervisory experience, you will recruit, train, and coach team members, ensure compliance with safety standards, and manage budgets to support profitable store performance while fostering a diverse and inclusive culture.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Strong ability to influence and communicate effectively across different functions.
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously.
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals.
• Exceptional written and verbal communication skills, with the ability to interact with customers, team members, and stakeholders.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Accountable for leading the recruitment, hiring and employee orientation, while maintaining a high level of talent within the department
• Direct, oversee, and evaluate the training of all Customer Service department team members
• Monitor and evaluate associate performance, implementing action plans to support professional growth
• Foster a culture of diversity and inclusion within the team
• Engage and retain associates by fostering a positive work environment
• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner
• Cultivate a culture of excellence in customer service, providing best-in-class service
• Ensure all team members are trained to deliver exceptional customer service
• Monitor and analyze key performance metrics related to customer service and sales
• Identify opportunities for process optimization and implement solutions to enhance operational performance
• Manage departmental budgets, expenses, and financial targets to achieve profitability goals
• Ensure all departments comply with company policies and regulatory requirements
• Conduct regular safety audits and training sessions
• Maintain a clean and safe working environment for all associates
• Actively engage with the local community to understand their needs and preferences
• Develop and maintain positive relationships with community organizations, schools, and other stakeholders
• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact

Skills

Leadership

Customer service leadership

Retail operations knowledge

Education

Bachelor's degree in Business Administration or Retail Management

Job description

Stop & Shop in New Haven, CT is seeking a driven Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, customer satisfaction, and staff development in a fast-paced grocery environment.

With 1-3 years of supervisory experience, you will recruit, train, and coach team members, ensure compliance with safety standards, and manage budgets to support profitable store performance while fostering a diverse and inclusive culture.