Grocery Customer Experience Specialist

Fresco y Más; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Fresco y Más in Miami is seeking a Customer Service Associate to deliver accurate, fast, and friendly service at the front desk and media services. You will help customers, resolve concerns and support store operations according to company guidelines.

The role requires 18+ years, a high school diploma, and English proficiency, with eligibility to work in the United States. You will assist with cashier duties, pricing, and maintaining a clean, safe store environment.

Qualifications

• Must be 18 years of age and legally eligible to work in the United States.
• High school diploma or equivalent.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Greet, assist and thank customers promptly and courteously.
• Address customer issues/complaints and resolve to full satisfaction; escalate to management when needed.
• Coordinate daily store cash and accounting functions per guidelines.
• Maintain knowledge of front end operations and procedures.
• Manage ACM lanes and ensure self-checkout operations meet policy.
• Troubleshoot front end equipment with available self-help tools or help desk.
• Stock front end products and minimize waste and costs.
• Maintain professional telephone etiquette and route calls appropriately.
• Maintain confidentiality of information.
• Handle discarded or returned merchandise.
• Perform cashier duties and pricing tasks as needed.
• Keep work area clean, safe, and organized; report hazards.

Skills

Customer service

Communication skills

Front end systems

Computer skills

Organizational skills

Integrity

Reliability

Education

High school diploma

Job description

Fresco y Más in Miami is seeking a Customer Service Associate to deliver accurate, fast, and friendly service at the front desk and media services. You will help customers, resolve concerns and support store operations according to company guidelines.

The role requires 18+ years, a high school diploma, and English proficiency, with eligibility to work in the United States. You will assist with cashier duties, pricing, and maintaining a clean, safe store environment.