Store Communications Lead (Onsite)

Retail Services & Systems, Inc; Maryland; On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, Rx

401(k)

HSA/FSA

Job summary

Total Wine & More is seeking a Sr. Associate, Store Communications to support clear, timely communication for store teams and field leaders.

This role helps manage key communication channels, draft and update store-facing content, and coordinate deliverables organized, accurate, and aligned to business priorities. You will partner with the Store Communications team, Store Operations, HR, Marketing, and other SSC teams to ensure messages are easy to understand, actionable, and consistent across

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree in Communications, English, Marketing, Business, or related field preferred.
• 1-4 years of experience in communications, retail operations, marketing, administrative support, or related field preferred.
• Strong written and verbal communication skills for different audiences.
• Strong attention to detail, proofreading skills, and commitment to accurate, polished work.
• Strong organizational skills to manage multiple tasks and deadlines in a fast-paced environment.
• Collaborative and service-oriented with cross-functional partners.
• Experience with or ability to quickly learn communication tools and platforms (SharePoint, Teams, Outlook, PowerPoint, basic content management).
• Basic design sensibility; Canva, Adobe Creative Suite, or similar tools a plus.
• Availability to work some nights and weekends to meet deadlines.

Responsibilities

• Manage day-to-day updates for store communication channels, including SharePoint pages, newsletters, recognition pages, and other tools.
• Draft, edit, and update communication materials that are clear, accurate, and actionable for store teams.
• Keep field-facing and SSC-facing content current, organized, and aligned to standards.
• Coordinate with Store Operations, Training, HR, Marketing, and other SSC teams to gather information and prepare deliverables.
• Support communication programs, recognition initiatives, and seasonal campaigns (e.g., Grapevine Greats, Making Spirits Bright).
• Maintain communication calendars, trackers, project timelines, and content review processes.
• Review store-facing content for grammar, formatting, consistency, and clarity before publishing or routing for approval.
• Assist with communication intake and task tracking to support organized SSC-to-store communication.

Skills

Strong written/verbal communication

Attention to detail

Organizational skills

Cross-functional collaboration

Content management

Education

High School Diploma or equivalent

Bachelor's in Communications/English/Marketing/Business preferred

Tools

SharePoint

Microsoft Teams

Outlook

PowerPoint

Canva / Adobe Creative Suite

Job description

Total Wine & More is seeking a Sr. Associate, Store Communications to support clear, timely communication for store teams and field leaders.

This role helps manage key communication channels, draft and update store-facing content, and coordinate deliverables organized, accurate, and aligned to business priorities. You will partner with the Store Communications team, Store Operations, HR, Marketing, and other SSC teams to ensure messages are easy to understand, actionable, and consistent across