Store Co-Manager: Lead Operations & Customer Experience

Books A Million; BLOOMINGTON (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Books A Million in Bloomington, MN is seeking a Co-Manager to assist in running the store as part of the management team. You will act as Manager On Duty, drive sales, ensure customer service Excellence, and supervise merchandising and store standards.

You'll lead category teams, maintain security, train associates, and communicate with the General Manager. The role requires a high school diploma, prior supervisory experience, and open availability for varied shifts, including weekends.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Consults with the General Manager on associate performance
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management

Communication skills

Cash register skills

Supervisory experience

Action Orientation

Background screening compliance

Education

High school diploma or equivalent, some college preferred

Job description

Books A Million in Bloomington, MN is seeking a Co-Manager to assist in running the store as part of the management team. You will act as Manager On Duty, drive sales, ensure customer service Excellence, and supervise merchandising and store standards.

You'll lead category teams, maintain security, train associates, and communicate with the General Manager. The role requires a high school diploma, prior supervisory experience, and open availability for varied shifts, including weekends.