Store Co-Manager - Lead Operations & Customer Experience

Books A Million; Baton Rouge (LA); On-site; USD 40,000 - 56,000; Full time

Job summary

Books A Million in Baton Rouge, LA seeks a Co-Manager to run daily store operations as Manager On Duty in collaboration with the leadership team. You maximize sales and customer service while executing merchandising plans to uphold store standards.

This role emphasizes leadership, training, and maintaining security and operational efficiency. Responsibilities include managing profits, handling customer issues, ensuring inventory and cash controls, and communicating effectively with staff through

Qualifications

• Must be 21 years or older.
• High school diploma or equivalent; some college preferred.
• Previous supervisor experience required.
• Successful background screenings completed.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store per company policies.
• Operates the store as the Manager On Duty with the management team.
• Maintains security and acts as key holder for the store.
• Addresses customer complaints to a satisfactory resolution.
• Maintains merchandising, cleanliness, and operational efficiency.
• Manages stock levels and cadencing within budget.

Skills

Interpersonal skills

Team management

Action orientation

Verbal & written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Computer skills

Cash register skills

Job description

Books A Million in Baton Rouge, LA seeks a Co-Manager to run daily store operations as Manager On Duty in collaboration with the leadership team. You maximize sales and customer service while executing merchandising plans to uphold store standards.

This role emphasizes leadership, training, and maintaining security and operational efficiency. Responsibilities include managing profits, handling customer issues, ensuring inventory and cash controls, and communicating effectively with staff through