Store Assistant Manager: Lead Customer Experience & Sales

World Market; Colorado; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) Savings Plan

Paid sick leave

Employee discounts

Career growth opportunities

Job summary

World Market is seeking an Assistant Manager in Fort Collins, CO to lead a high-performing team and drive sales while upholding brand standards. You will partner with the Store Manager to execute daily priorities, coach staff, and ensure exceptional customer service in a fast-paced setting.

The role requires strong leadership, communication, and problem-solving skills, with flexibility for evenings, weekends, and holidays. Benefits and growth opportunities are offered at this location.

Qualifications

• Proven leadership experience delivering results in a fast-paced retail environment.
• Strong customer experience focus with ability to drive sales and profitability.
• Experience leading and developing a high-performance team.
• Effective communication and ability to coach associates in the moment.
• Ability to de-escalate customer and store situations professionally.
• Strong planning and prioritization to meet daily business needs.
• Sense of urgency and attention to detail in execution.
• Sound decision-making and delegation skills.
• Ability to adapt to nights, weekends and holidays.
• Minimum of 2+ years of leadership experience in retail preferred.

Responsibilities

• Model a customer-first selling culture and drive engagement, loyalty initiatives, visual standards and brand values.
• Analyze business trends and use reporting to identify opportunities and take action.
• Recruit, develop and retain a high-performance team aligned with company values.
• Plan and execute daily tasks in collaboration with the Store Manager or in their absence.
• Utilize tools and training to ensure accurate execution of key business functions.
• Maintain Loss Prevention policies and inventory management initiatives.
• Support a safe work environment through ongoing safety training and accountability.

Skills

Leadership experience

Customer experience

Operations management

Effective communication

Coaching and development

De-escalation skills

Planning and prioritization

Attention to detail

Decision making

Urgency and pace

Delegation

Flexibility in schedule

Job description

World Market is seeking an Assistant Manager in Fort Collins, CO to lead a high-performing team and drive sales while upholding brand standards. You will partner with the Store Manager to execute daily priorities, coach staff, and ensure exceptional customer service in a fast-paced setting.

The role requires strong leadership, communication, and problem-solving skills, with flexibility for evenings, weekends, and holidays. Benefits and growth opportunities are offered at this location.