Store & Assistant Catering Operations Manager

Ben & Jerrys CT/RI/NJ; New Jersey; On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

A well-known ice cream company in New Jersey is seeking a Store Manager to oversee catering operations. The role involves team leadership, compliance with safety standards, and ensuring customer satisfaction. Candidates should have a positive attitude, retail experience, and be available for flexible hours, including nights and weekends.

Qualifications

• Must have at least 2 years of retail food experience.
• Must understand small business operations and related concepts.
• Must be available to work nights, weekends, and holidays.

Responsibilities

• Maintain the 'Peace, love and ice cream' culture at all times.
• Supervise and implement all catering policies and procedures.
• Ensure compliance with food safety rules.
• Provide hands-on training to catering staff and ensure high standards of presentation, portion control and serving temperatures.
• Lead and motivate staff to build strong customer relationships and support growth goals.
• Be willing to work outdoors in heat and perform lifting tasks up to 25 lbs.

Skills

Customer service

Cash handling

Sales

Teamwork

Creativity

Technology proficiency

Labor cost control

POS system

Tools

POS system

Salesforce

Square

Job description

At Ben & Jerry's we live by our motto, "if it's not fun, why do it" and bring peace, love, and ice cream into the daily fabric of the Ben & Jerry's life. Here, we put people first.

We strive to be the best employers and citizens of each neighborhood we call home by donating to charities, volunteering our time, participating in local events, and by giving back to our communities!If you are the one, tell us why and send in your resume. We look forward to you joining our euphoric journey and our amazing leadership team! Share the love!

• Maintains the "Peace, love and ice cream" culture at all times (greets customers, offers samples, demonstrates store pride, etc)
• Follows all applicable food safety rules, (including dress code and food storage rules)
• Use of POS system/ basic cash handling
• Available late summer nights (past 11pm) and weekends (some holidays)
• Must be watchful and controlling with labor and cost of goods matrix this is vital
• Has to be accountable for driving sales up and keeping costs down.

Assistant Catering Operations:

• This position primary responsibility is for the overall success of the day to day operations of the catering business out of the riverwalk scoop shop. It is also important that the candidate has a creative mind with fresh ideas on growing a business with positive, upbeat attitude and ability to work independently as well as part of a team.
• To implement and manage the retail operations of our busy New Jersey (potentially assist for Florida/CT other territories) catering business under the Chief Administrator & Catering Manager to include the planning, operations, equipment maintenance, marketing, and customer satisfaction.
• To ensure that the development and implementation of all systems fully support and comply with all franchise operating systems (square, salesforce, etc.).
• To ensure the proper hands‑on training support is provided to catering staff members. Training that focuses on daily operations, customer relations, staff orientation and cleanliness.Prep before and after events, attend events to help ensure operational excellence, motivate, and train new staff (Ensures proper presentation, portion control and maintenance of serving temperatures) Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals.
• Supervise the implementation of all catering policies and procedures. Supervise and organize the tasks needed to maintain the overall operations including catering equipment & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution. Leadership and motivating skills including the ability to build strong relationships with customers and staff.Must be willing to work outside in heat & move lift, push, pull, carry, and place objects approximately 25 +/- lbs.

Store Manager Requirements:

• Have an infectious smile and a sense of urgency
• Must love making people happy
• Must be able to work 6-8 hours on your feet
• Are able to lift at least 20 lbs
• Are able to work in a fast‑paced environment
• Has a can do attitude and is a people person, has a infectious smile and willing to grow with our network
• Must have at least 2 years of retail food experience
• Must understand small business operations and all its related concepts
• Honest with integrity!
• Must be available to work the nights, weekends and holidays, this is a desert business, its not a 9-5 job
• Must understand technology and be great with social media and paperwork