Store & Assistant Catering Operations Manager

Ben & Jerrys CT/RI/NJ; Providence (RI); On-site; USD 49,920 - 54,080; Full time

Benefits offered by this job

Health, vision and dental insurance

Job summary

A leading ice cream company is looking for a Catering Operations Manager in Providence to oversee daily operations, ensure high standards, and lead a team of up to 15 employees. This role requires strong management skills, creativity, and a commitment to customer satisfaction. The ideal candidate will be responsible for training staff, managing budgets, and ensuring smooth execution of events. Competitive benefits and salary range of $49,920-$54,080 are offered.

Qualifications

• Ability to manage up to 15 employees.
• Experience in catering operations or retail management.
• Strong communication skills for handling customer complaints.

Responsibilities

• Manage daily catering operations from our Providence scoop shop.
• Ensure staff training on customer service and operations.
• Oversee catering policies, equipment, and staff presentation.

Skills

Customer service

Team management

Problem solving

Organization

Job description

Overview

At Ben & Jerry's we live by our motto, "if it's not fun, why do it" and bring peace, love, and ice cream into the daily fabric of the Ben & Jerry's life. Here, we put people first. We strive to be the best employers and citizens of each neighborhood we call home by donating to charities, volunteering our time, participating in local events, and by giving back to our communities. If you are the one, tell us why and send in your resume. We look forward to you joining our euphoric journey and our amazing leadership team! Share the love!

Maintains the "Peace, love and ice cream" culture at all times (greets customers, offers samples, demonstrates store pride, etc).

Health and safety: Follows all applicable food safety rules, including dress code and food storage rules. Uses POS system and basic cash handling. Availability for late summer nights (past 11pm) and weekends (some holidays). Must be watchful and controlling with labor and cost of goods matrix; this is vital. Has to be accountable for driving sales up and keeping costs down.

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Benefits:

Yearly Salary $49,920-$54,080

Health, vision and dental insurance

Catering Operations Role

• Manage daily catering operations from our Providence scoop shop, ensuring success and growth.
• Bring fresh, creative ideas to grow the business and work independently or as part of a team.
• Ensure staff is properly trained on customer service, cleanliness, and operations.
• Prep for events and attend to ensure smooth execution and quality service.
• Foster a positive work environment, encouraging growth and advancement opportunities.
• Oversee catering policies, equipment, and staff presentation, ensuring high standards.
• Be ready to work outdoors and lift or move objects (up to 25 lbs).

Requirements

• Work under the District Manager & Scoop Shop Manager to manage the operations and budget for the shop including sales projections, margin goals, payroll, operating, and occupancy expenses, and inventory requirements
• Manage the shop staff, ranging from 10 to 15 employees
• Manage the training, orientation, and development for all shop employees
• Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement that is aligned with individual goals.
• Supervise the implementation of all shop policies and procedures
• Implement the systems and procedures outlined in our Operating System Manual that will ensure the accuracy of all register, cash and financial transactions
• Manage the procurement and storage of all on-site inventories (ordering and putting away deliveries in a timely manner)
• Adhere the in-store marketing plan & assist with local store marketing as outlined by Shop Manager, District Manager or Franchisee
• Supervise and organize the tasks needed to maintain the overall operations including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and promotional execution
• Run/Operate a successful cake program including organizing orders, equipment and product, customer communication & preparing/decorating custom and display cakes.
• Effectively communicate with internal and external customers, contractors and suppliers to ensure smooth store operations
• Help respond and handle all customer complaints within the shop
• Ensure the maintenance and safe operation of all equipment within the shop