Assistant Manager Cake Specialist

Ben & Jerry's Connecticut; New Haven (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Leadership training

Employee discounts

Free ice cream

Job summary

Ben & Jerry's in New Haven is hiring an Assistant Manager and Cake Specialist who can lead with enthusiasm, manage staff schedules, monitor team performance, and help run daily scoop shop operations. This role blends customer service leadership with creativity in cake design.

You will decorate cakes, manage cake orders, maintain inventory and safety standards, train and mentor team members, and contribute to sales growth while delivering a joyful guest experience.

Responsibilities

• Assisting in managing staff schedules and monitoring team performance
• Delivering exceptional customer service and addressing inquiries, concerns, and feedback professionally and promptly
• Helping to manage inventory levels and placing orders as needed
• Supporting the development and implementation of strategies to boost sales and guest satisfaction
• Assisting with the training, mentoring, and evaluation of staff to uphold performance and brand standards
• Maintaining a clean, safe, and welcoming environment for both customers and employees
• Providing operational support to meet financial goals, including budgeting and reporting
• Design, build, and decorate custom Ben & Jerry's ice cream cakes with flair and precision
• Manage cake orders: take customer requests, offer design suggestions, and ensure timely delivery/pick-up
• Maintain cake inventory and prep stock cakes for display
• Collaborate with the team to brainstorm fun seasonal designs and promotion
• Ensure quality control, food safety, and cleanliness in cake production areas
• Regularly support scoop shop operations (scooping, cleaning, customer service)

Job description

Ben & Jerry's Assistant Manager & Cake Specialist

Location: New Haven

Position Type: Full-Time

Scoop Up a Career That's Sweet & Creative!

We're looking for an enthusiastic, hands-on leader who's ready to help run the show while also taking our custom cake game to the next level. If you love people, ice cream, and a little frosting magic—this role is for you.

What You'll Do As Assistant Manager/Cake Specialist

• Assisting in managing staff schedules and monitoring team performance
• Delivering exceptional customer service and addressing inquiries, concerns, and feedback professionally and promptly
• Helping to manage inventory levels and placing orders as needed
• Supporting the development and implementation of strategies to boost sales and guest satisfaction
• Assisting with the training, mentoring, and evaluation of staff to uphold performance and brand standards
• Maintaining a clean, safe, and welcoming environment for both customers and employees
• Providing operational support to meet financial goals, including budgeting and reporting
• Design, build, and decorate custom Ben & Jerry's ice cream cakes with flair and precision
• Manage cake orders: take customer requests, offer design suggestions, and ensure timely delivery/pick-up
• Maintain cake inventory and prep stock cakes for display
• Collaborate with the team to brainstorm fun seasonal designs and promotion
• Ensure quality control, food safety, and cleanliness in cake production areas
• Regularly support scoop shop operations (scooping, cleaning, customer service)

Who You Are

• A natural leader with 1+ year of food service or retail experience (management experience a big plus!).
• Skilled in customer service and team collaboration.
• Creative, detail-oriented, and confident in cake decorating (basic piping skills preferred).
• Able to multitask in a fast-paced, fun, and often messy environment.
• Comfortable working nights, weekends, and holidays.

What's In It For You

• Competitive pay and perks
• Leadership development & training
• Employee discounts (and lots of free ice cream )
• A workplace that celebrates individuality, community, and joy

Peace, Love & Ice Cream Starts With You.