Store Asset Protection & Safety Advocate

Gap Inc; Forest Hills (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to maintain a strong security presence on the sales floor and at store entrances, deter theft, and promote a safe shopping environment.

You will greet customers warmly, stay alert to safety concerns, and collaborate with store leadership and Asset Protection partners to identify and report suspicious activity. A proactive, patient, and customer-focused approach is essential.

Qualifications

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Skills

Observational skills

Calm under pressure

Interpersonal communication

Customer-focused

Attention to detail

Adaptable

Job description

Gap Inc. is seeking an Asset Protection Service Representative to maintain a strong security presence on the sales floor and at store entrances, deter theft, and promote a safe shopping environment.

You will greet customers warmly, stay alert to safety concerns, and collaborate with store leadership and Asset Protection partners to identify and report suspicious activity. A proactive, patient, and customer-focused approach is essential.