Store Safety & Loss Prevention Champion

Gap Inc; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to create a safe, welcoming, and secure store environment. You will deter theft, support safety protocols, and protect people, products, and the brand across Gap, Old Navy, Banana Republic, and Athleta.

You will maintain a strong presence on the floor and at entrances, greet customers, and escalate concerns as needed while documenting events according to policy. Join a team focused on safety and exceptional customer experience.

Qualifications

• Strong observational skills in a fast-paced retail environment.
• Able to stay calm, professional and customer-focused under pressure.
• Excellent interpersonal and communication skills with customers and team.
• Willingness to learn safety and security protocols.

Responsibilities

• Maintain a visible presence at store entrances and sales floor to deter theft.
• Greet customers warmly and offer assistance while staying alert to safety concerns.
• Monitor customer behavior and report suspicious activity to leadership.
• Support teams during escalated situations with calm, proactive help.
• Assist during external theft incidents by documenting events per policy.
• Check physical security systems and report issues promptly.
• Share safety information with teams to raise awareness.
• Promote safety, inclusion, and accountability by modeling proactive behavior.

Skills

Observational skills

Customer service

Communication

Calm under pressure

Adaptability

Job description

Gap Inc. is seeking an Asset Protection Service Representative to create a safe, welcoming, and secure store environment. You will deter theft, support safety protocols, and protect people, products, and the brand across Gap, Old Navy, Banana Republic, and Athleta.

You will maintain a strong presence on the floor and at entrances, greet customers, and escalate concerns as needed while documenting events according to policy. Join a team focused on safety and exceptional customer experience.