Asset Protection Service Representative - Forest Hills

Gap Inc; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to help maintain a safe, welcoming store environment across its brands.

You will be the first line of defense, deterring theft, monitoring activity, and supporting a positive customer experience on the sales floor and at entrances. In this role you will greet customers professionally, report security concerns promptly, participate in safety checks of doors and surveillance, and share information with store teams to prevent loss while

Qualifications

• Strong observational skills for detecting unusual activity.
• Ability to stay calm and professional in fast-paced retail settings.
• Excellent interpersonal skills and customer service orientation.
• Willingness to learn safety and security protocols.
• Flexible and adaptable to changing store needs.

Responsibilities

• Maintain a strong, visible presence at store entrances and on the sales floor to deter theft and promote a safe shopping environment.
• Greet customers warmly and offer assistance while staying alert to safety concerns.
• Monitor customer behavior and store activity and report suspicious actions to leadership or Asset Protection partners.
• Support store teams during escalated customer situations with calm, observant assistance.
• Assist Asset Protection Coordinators during external theft incidents by documenting events per policy.
• Conduct regular checks of security systems and report issues promptly.
• Share safety and loss-related information with store teams to raise awareness.
• Promote a culture of safety, inclusion, and accountability by modeling proactive behavior.

Skills

Observational skills

Calm under pressure

Customer focus

Interpersonal communication

Adaptability

Job description

About the Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What You’ll Do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Who You Are

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.