Asset Protection Service Representative - Mission Valley West

Gap Inc; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Gap Inc. is seeking an Asset Protection Service Representative to create a safe, welcoming, and secure store environment. You will deter theft, support safety protocols, and protect people, products, and the brand across Gap, Old Navy, Banana Republic, and Athleta.

You will maintain a strong presence on the floor and at entrances, greet customers, and escalate concerns as needed while documenting events according to policy. Join a team focused on safety and exceptional customer experience.

Qualifications

• Strong observational skills in a fast-paced retail environment.
• Able to stay calm, professional and customer-focused under pressure.
• Excellent interpersonal and communication skills with customers and team.
• Willingness to learn safety and security protocols.

Responsibilities

• Maintain a visible presence at store entrances and sales floor to deter theft.
• Greet customers warmly and offer assistance while staying alert to safety concerns.
• Monitor customer behavior and report suspicious activity to leadership.
• Support teams during escalated situations with calm, proactive help.
• Assist during external theft incidents by documenting events per policy.
• Check physical security systems and report issues promptly.
• Share safety information with teams to raise awareness.
• Promote safety, inclusion, and accountability by modeling proactive behavior.

Skills

Observational skills

Customer service

Communication

Calm under pressure

Adaptability

Job description

About the Role

As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

What You’ll Do

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Who You Are

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.