Store Area Supervisor - Lead Retail Ops & Guest Experience

Ross Dress for Less; Wilmington (NC); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Job summary

Ross Dress for Less is seeking an Area Supervisor in Wilmington, NC to lead specific store areas, supervise Associates, and ensure smooth operation as Manager on Duty. Responsibilities include opening/closing, maintaining a clean, well-merchandised environment, and executing company processes to minimize loss and maximize customer satisfaction.

The role emphasizes safety, frontline service, and adherence to brand standards, with opportunities for growth within a Fortune 500 retailer that values

Qualifications

• Excellent verbal communication skills.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.

Responsibilities

• Ensure safety and security on the sales floor and in back areas.
• Provide excellent customer service and lead by example.
• Supervise store operations, open/close procedures and associate performance.
• Execute merchandising and loss prevention best practices.
• Oversee Front End operations and cashier workflows.

Skills

Customer service

Supervisory experience

English communication

Team leadership

Attention to detail

Tools

POS systems

Job description

Ross Dress for Less is seeking an Area Supervisor in Wilmington, NC to lead specific store areas, supervise Associates, and ensure smooth operation as Manager on Duty. Responsibilities include opening/closing, maintaining a clean, well-merchandised environment, and executing company processes to minimize loss and maximize customer satisfaction.

The role emphasizes safety, frontline service, and adherence to brand standards, with opportunities for growth within a Fortune 500 retailer that values