Insurance Account Manager – Client Growth & Service

Berkley Aspire (a Berkley Company); Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with stock plan

Wellness center

Job summary

Berkley Aspire, a Berkley Company, is seeking an Account Manager to service Berkley Marketplace trading partners. The role requires coordination with agents, underwriters, and clients across multiple lines and emphasizes accuracy, collaboration, and timely service.

Located in the Scottsdale, AZ or West Chester, OH offices, this position offers opportunities to mentor junior staff, manage renewals, and maintain agency relationships while ensuring compliance with Surplus Lines regulations.

Qualifications

• College degree required.
• 5+ years of insurance experience.
• Excess and Surplus lines experience required.
• Property and Casualty licenses preferred.
• Strong customer service and communication skills.
• Detail oriented with ability to meet deadlines.
• Proficiency in Microsoft Office applications (Word, Excel, etc.).

Responsibilities

• Service insurance policies for Berkley Marketplace trading partners.
• Mentor and assist with training of junior team members.
• Act as single point of contact for agents, underwriters, and clients.
• Service multiple lines including Workers' Compensation, Inland Marine, Professional Liability, Pollution Liability, Product Recall, Management Liability and specialty lines.
• Manage renewal activity for assigned book of business.
• Enter and maintain policy transactions in Berkley Marketplace’s Agency Management System.
• Manage policy billings and accounts receivable.
• Answer client questions via phone and email promptly and professionally.
• Interact with external brokers and internal underwriters and other stakeholders to process service requests.
• Ensure compliance with Surplus Lines regulations and complete new partner appointments.
• Maintain and update agency appointments as needed.
• Respond to inquiries in a timely and professional manner.
• Complete special projects as assigned by management.

Skills

Insurance experience

Customer service

Attention to detail

Communication

Teamwork

Education

College degree

Tools

Microsoft Office

Job description

Berkley Aspire, a Berkley Company, is seeking an Account Manager to service Berkley Marketplace trading partners. The role requires coordination with agents, underwriters, and clients across multiple lines and emphasizes accuracy, collaboration, and timely service.

Located in the Scottsdale, AZ or West Chester, OH offices, this position offers opportunities to mentor junior staff, manage renewals, and maintain agency relationships while ensuring compliance with Surplus Lines regulations.