Stewarding Supervisor: Lead & Elevate Hotel Cleanliness

Highgate; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Highgate Hotels is seeking a Steward Supervisor for the Hyatt Regency San Francisco Downtown SOMA to supervise and train Stewarding staff, ensuring hotel standards are met. You will assign duties, monitor cleanliness, and coordinate with kitchen and banquet teams to support service excellence.

The ideal candidate has at least 2 years in a food service janitorial role, strong English communication, and experience with cleaning techniques, equipment, and sanitation certifications.

Qualifications

• 2 years experience in food service janitorial position.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations which compromise the department's standards and communicate the situations to proper manager.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager.
• Respond to all pages by radio promptly.
• Ensure all staff assignments are completed before staff sign out.
• Assist the Executive Steward as assigned
• Attend designated meetings.
• Stock Stewarding supplies.
• Coordinate and assist with inventories as assigned

Skills

English fluency

Supervisory experience

Food service knowledge

Cleaning & sanitation

Communication

Education

High school diploma or equivalent

Some college

Tools

Cleaning equipment

Chemical handling

Job description

Highgate Hotels is seeking a Steward Supervisor for the Hyatt Regency San Francisco Downtown SOMA to supervise and train Stewarding staff, ensuring hotel standards are met. You will assign duties, monitor cleanliness, and coordinate with kitchen and banquet teams to support service excellence.

The ideal candidate has at least 2 years in a food service janitorial role, strong English communication, and experience with cleaning techniques, equipment, and sanitation certifications.