Steward Supervisor

Highgate Hotels, LP; San Francisco (CA); On-site; USD 38,000 - 51,000; Full time

Job summary

Hyatt Regency San Francisco Downtown SOMA, managed by Highgate Hotels, LP, seeks a Steward Supervisor to lead Stewarding staff, train team members, and ensure adherence to hotel service standards. The role focuses on cleanliness, safety, and operational efficiency in a premium hotel setting.

The supervisor will coordinate with kitchen and restaurant teams, monitor supply levels, and respond quickly to guest needs while maintaining a professional and courteous environment.

Qualifications

• 2 years in food service janitorial position.
• Knowledge of cleaning techniques and equipment use.
• Chemical handling knowledge.
• Fluent in English (verbal and non-verbal).
• Ability to communicate clearly with management and coworkers.
• Ability to perform basic arithmetic.
• Ability to supervise and train staff.
• Ability to work without direct supervision.
• Physical ability to lift up to 50 pounds and stand for long shifts.

Responsibilities

• Maintain knowledge of departmental policies and procedures.
• Ensure proper maintenance and use of equipment.
• Respond promptly to guest needs and maintain cleanliness.
• Monitor and maintain cleanliness and organization of work areas.
• Ensure staff report to work and manage attendance.
• Distribute assignments for Stewarding staff and review priorities.
• Communicate changes to assignments during shifts.
• Identify issues affecting standards and report to manager.
• Check stock levels and requisition supplies as needed.
• Inspect storage areas for order and cleanliness.
• Check stations for supplies and equipment and correct deficiencies.
• Coordinate with Kitchen/Restaurant needs and ensure requirements are met.
• Maintain par levels of operating equipment and pest control as required.
• Support Banquet function requirements and assist Stewarding staff.

Skills

Cleaning techniques

Chemical handling

English fluency

Supervisory experience

Communication

Physical stamina

Education

High school diploma

Sanitation certification

Job description

Steward Supervisor

Requisition ID: 2026-82040

Category: Stewarding

Job Location: US-CA-San Francisco

Property: Hyatt Regency San Francisco Downtown SOMA

Compensation Minimum: USD $27.80/Yr.

Compensation Maximum: USD $37.06/Yr.

Pay Class: Full Time

Compensation Type: Hourly

Location: Hyatt Regency San Francisco Downtown SOMA

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Hyatt Regency San Francisco Downtown SOMA is an artful blend of chic design and exemplary service. The hotel is conveniently located in the South of Market district and is within walking distance to premier Union Square shops and designer boutiques, trendy SOMA dining and lounge hot spots, the Powell Street Cable Car Terminal and Market Street Vintage Trolley Car line. Explore the Artisan shops at the Ferry Building and experience local favorite's in Chinatown, Fisherman's Wharf. Mission District and North Beach. This modern, ultra-chic hotel has 686 guestrooms.

The Steward Supervisor supervise, train and inspect the performance of assigned Stewarding staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guest.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Prepare and distribute assignments for Stewarding staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify situations which compromise the department's standards and communicate the situations to proper manager.
• Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager.
• Inspect cleanliness and organization of storage areas. Assign designated personnel to rectify any deficiencies.
• Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
• Monitor and maintain designated par levels of operating equipment.
• Monitor and maintain pest control requirements in accordance with Hotel standards.
• Coordinate and assist with Banquet function requirements as assigned.
• Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
• Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
• Provide feedback on staff performance to manager.
• Respond to all pages by radio promptly.
• Ensure all staff assignments are completed before staff sign out.
• Assist the Executive Steward as assigned
• Attend designated meetings.
• Stock Stewarding supplies.
• Coordinate and assist with inventories as assigned

Qualifications

• 2 years experience in food service janitorial position.
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and direction.
• Compute basic arithmetic.
• Ability to:
  • satisfactorily communicate in English with management and co-workers to their understanding.
  • enforce hotel's standards, policies and procedures with assigned staff.
  • prioritize and organize work assignments, delegate work.
  • direct performance of assigned staff and follow up with corrections where needed.
  • motivate assigned staff and maintain a cohesive team.
  • ascertain staff training needs and provide such training.
  • be a clear thinker in pressure situations and exercise good judgements.
  • focus attention on details.
  • operate designated machinery.
  • remain extremely alert while operating machinery.
  • ensure security of storage room access and hotel property.
  • work without direct supervision.
• High school graduate or equivalent vocational training certificate, some college.
• Previous supervisory experience.
• Fluency in a second language, preferably Spanish and/or Chinese
• Certification in sanitation.
• Previous guest relations training.
• Computer training.
• Endure various physical movements throughout the work areas.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.