Stewarding Operations Manager

JPMorgan Chase & Co.; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Stewarding Manager at our iconic 270 Park Avenue headquarters. You will lead the evening stewarding and utility operations, building a high-performing team and setting departmental standards to support thousands of employees and guests.

You will report to the Head Steward and oversee SOPs, safety, and cost-effective operations in both front-of-house and back-of-house areas, driving continuous improvement in a fast-paced corporate hospitality environment.

Qualifications

• 3+ years leading stewarding or utility operations in a high-volume hospitality environment.
• Demonstrated supervision experience including scheduling and performance management.
• Strong knowledge of sanitation standards and safe chemical handling.
• Proven ability to train and coach in a fast-paced setting.
• Experience establishing and maintaining SOPs, checklists, and routines.
• Effective written and verbal communication across teams.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Willingness to work flexible evening schedules.

Responsibilities

• Lead day-to-day stewarding and utility operations across evening shifts, ensuring workflow and standards.
• Collaborate with front-of-house and back-of-house leadership to anticipate service needs and events.
• Establish, implement, and maintain SOPs, routines, and checklists for accountability and consistency.
• Ensure sanitation, food safety and health regulations compliance within stewarding scope.
• Oversee dishwashing and related equipment; coordinate repairs as needed.
• Manage staffing plans and scheduling aligned with volume and events.
• Lead onboarding, cross-training, and ongoing coaching for stewarding team members.
• Implement inventory control and loss prevention for service ware and glassware.
• Reinforce safe chemical handling and PPE usage across teams.
• Monitor trends and propose process improvements to boost efficiency.

Skills

Leadership

Stewarding Mgmt

Team Development

Scheduling

Sanitation

Safety Training

Communication

Ops Efficiency

Lifting 50 lbs

Job description

Step into a leadership role at the heart of one of the world's most iconic corporate headquarters — 270 Park Avenue — where operational excellence meets hospitality at the highest level. As a Stewarding Manager at JPMorganChase, you will have the opportunity to build and lead a high-performing team, shape departmental standards, and make a direct impact on the daily experience of thousands of employees and guests.

As a Stewarding Manager at JPMorganChase within the Global Real Estate Hospitality & Workplace Services team, you will lead the evening stewarding and utility operations at our flagship 270 Park Avenue headquarters. Reporting to the Head Steward, you will be responsible for ensuring a clean, safe, efficient, and well-supported operation across both front-of-house and back-of-house environments. You will set the standard for how our team operates — building repeatable processes, driving compliance, and developing a reliable, professional team that takes pride in their work. This is a role for someone who leads by example, thrives in a fast-paced environment, and understands that behind every great hospitality experience is a strong operational foundation.

Job responsibilities

• Lead day-to-day stewarding and utility operations across all evening shifts, ensuring consistent workflow, readiness, and execution standards are met
• Partner with front-of-house and back-of-house leadership to anticipate service needs, volume changes, and event requirements, ensuring seamless operational support
• Establish, implement, and maintain department standard operating procedures, routines, and checklists to drive accountability and consistency across the team
• Ensure full compliance with applicable sanitation, food safety, and health regulations within the stewarding scope, maintaining an inspection-ready environment at all times
• Oversee the proper operation and daily care of dishwashing, pot-washing, and related stewarding equipment; coordinate troubleshooting and elevate repair needs as required
• Manage staffing plans and scheduling strategy to align team coverage with business volume, service demands, and event requirements
• Lead onboarding, cross-training, and ongoing performance coaching for stewarding and utility team members, reinforcing standards and building a culture of professionalism and reliability
• Implement inventory control and loss prevention practices to reduce breakage and improve accountability for service ware, glassware, and smallwares
• Reinforce safe chemical handling, proper use of personal protective equipment, and safe work practices across all team members
• Monitor operational trends and recurring issues, recommending process improvements to enhance efficiency, reduce costs, and elevate team performance

Required qualifications, capabilities, and skills

• Experience in Stewarding Management with 3+ years of applied experience leading stewarding or utility operations in a high-volume foodservice or hospitality environment
• Demonstrated supervisory or management experience, including scheduling, performance management, and team development
• Strong working knowledge of sanitation standards, safe chemical handling, and dish-room workflow best practices
• Proven ability to train, coach, and hold team members accountable in a fast-paced, high-volume setting
• Experience establishing and maintaining standard operating procedures, checklists, and operational routines
• Effective communication and collaboration skills with the ability to partner across front-of-house and back-of-house leadership teams
• Ability to perform essential job functions safely and consistently, including lifting and carrying up to 50 lbs, standing and moving for extended periods, and working in back-of-house environments with frequent bending, lifting, and reaching
• Reliable and punctual with the ability to work flexible evening schedules as required by the operation

Preferred qualifications, capabilities, and skills

• Experience in a corporate dining, luxury hospitality, or large-scale institutional foodservice environment
• Familiarity with basic equipment troubleshooting and coordination of light maintenance or repair escalations
• Experience supporting event logistics, including staging, transport, and setup of service ware and equipment
• Knowledge of inventory management practices and loss prevention strategies specific to foodservice operations
• Demonstrated success driving breakage reduction initiatives through training reinforcement and process improvement